Customer Success Manager

Job : Customer Success Manager / Account manager

About Leexi

Leexi est un SaaS B2B AI Notetaker.

Récompenses :

• Meilleure entreprise d'IA en Belgique 2025
• Prix belge de l'innovation ISA 2025
• Prix de l'innovation "l'étincelle d'Argent" 2026 en France

Certifications :

• ISO 27001
• conformité au règlement européen sur l’IA (EU AI Act)
• souveraineté des données en Europe

Contexte :

En phase de scale-up, nous recherchons un Customer Success Manager pour renforcer notre équipe de ventes et à poursuivre notre expansion sur le marché européen.

Location: Brussels (Full-Time, Office-Based - 1day/week remote)

Start date: ASAP

Role Description:

As a Customer Success Manager (CSM), you will be responsible for the onboarding, growth, satisfaction, and retention of a portfolio of our major accounts. By understanding each client’s business goals, you will be able to help them further leverage the capabilities of the Leexi platform to help increase their productivity and free them from repetitive tasks.

Key responsibilities:

• Responsible for onboarding, retaining, growing, and developing accounts through daily/weekly interaction with clients
• Identify opportunities within your client’s business strategy that can be improved via incremental usage of Leexi products and services
• Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
• Partner with cross-functional teams and be accountable for delivery of sound solutions
• Collaborate with Partners in the Leexi eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Leexi platform
• Build and maintain close relationships with partners to grow their maturity, ambassadorship and strategic product knowledge
• Capture and quantify business impact for client and identify/retain client references (and increase portfolio NPS)
• Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.

We have clients like a few Banks, Paris Airport ADP, or Belgian government, which have hundreds, even thousands, of users, you will be responsible for the onboarding, expansion and retention of these key clients. This entails managing and overseeing large and medium accounts, as well as onboarding hundreds of individuals, setting up personalized summaries, scoring, and much more, while ensuring ongoing support, you will thus learn how to prompt and become an expert in AI prompting with our formations. You will join a team of 10 customer success manager/account managers.

Qualifications:

• A proactive and positive mindset
• Understanding of SaaS products and their business model / offering 
• 3 years of experience in a similar role as an Customer Success or Account Manager, with a proven track record of achieving and exceeding targets
• Comfortable working in highly flexible, fast-paced and entrepreneurial environment
• Proven success working in cross functional teams (strong collaboration with product / sales / marketing)
• Strong ability to establish priorities and make decisions
• Strong project planning and management skills
• Outstanding oral and written communication and presentation skills
• Strong team building and interpersonal skills
• Fluent in English and French (Dutch is a plus)
• Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent in experience)
• ​